IT Service Plans & Support

Strategic IT begins with our Services Plans

A critical element of using IT strategically is making sure it’s running smoothly. After all, when something goes wrong with your IT, everything grinds to a halt. At Autonomix, we offer proactive, managed network services that help businesses minimize risk, manage cash flow, and get more value out of their technology.

With managed services from Autonomix, you can expect:

  • Peace of mind - we monitor your systems 24/7
  • Less downtime - issues are identified before they cause problems
  • Fewer disruptions - most services are delivered remotely or overnight
  • Predictable budgeting - you pay only a flat monthly fee

Our 3-tiered Service Level Agreements (SLAs) are based on the number of servers and workstations in your network, with 12-month contract terms and payments collected monthly in advance.

Service Level Agreements
Service Description Basic Care Advanced Care Complete Care
Remote/Telephone/Bench Support Hourly rate applies check check
Onsite Support Hourly rate applies Hourly rate applies check
Extended Hours Support Hourly rate applies Hourly rate applies Hourly rate applies
Initial Emergency Response Time 3 hours 2 hours 1 hour
Email spam filtering check check check
Antivirus software check check check
Server backup software check check check
24-7 remote system monitoring check check check
2-factor authentication on servers check check check
Operating system patching check check check
Virus monitoring & definition updates check check check
Application patching check check check
Scheduled preventive maintenance check check check
Semiannual review and planning meeting check check check
Spyware and virus removal check check
Hardware asset tracking & warranty management check check
Software license management check check
Adding/removing/changing network user accounts check check
Installation/reinstallation of approved software check check
Network security policy management check check
Configuration and setup of workstations & laptops check
Migration of user state check
Complete server disaster recovery check
IT vendor management check
Dynamics CRM support and custom development Price per user Price per user Price per user
Server Backup & Disaster Recovery (BDR) Price per device & GB Price per device & GB Price per device & GB
Email Vault Price per mailbox & GB Price per mailbox & GB Price per mailbox & GB
PC Data Vault Price per GB Price per GB Price per GB

Managed services from Autonomix provide you with more reliable performance and predictable expenses. That means you get more value from the technology you’ve already invested in, while actually reducing the total costs of IT problems and the resulting downtime. Now that’s strategic.

Ready to start thinking strategically?

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